Authors: Heru Santoso Wahito Nugroho1, Sanglar Polnok2, Wiwin Martiningsih3, Dincy Devassy4
1Health Polytechnic of Ministry of Health in Surabaya, Indonesia
2Faculty of Nursing, Naresuan University, Thailand
3Health Polytechnic of Ministry of Health in Malang, Indonesia
4Alponsa Clinics, Franciscan Clarist Congregation, India
Email: heruswn@gmail.com
Abstract
User resistance is one of the obstacles for implementation of MIS (management information systems). Therefore, we need a special handling of the determinants involvement, so that the problem can be addressed properly. The purpose of this study is to prove the speculation that either ‘increased effort’ or ‘user expectance’ is a direct determinant of resistance to the implementation of management information systems. The results showed that it had been proven that both these determinants were direct determinants of resistance to change from the implementation of the off-line into the on-line system. In order to overcome this problem, further research was needed in order to find other determinants, either direct determinants or indirect determinant. Hence, it could be conducted in a comprehensive treatment of the problems of resistance that occurred.
Keywords: information system, increased effort, user’s expectation, resistance due to change