Procurement Ethics and Stakeholders’ Satisfaction, the Moderating Role of Organizational Culture

Abstract

The primary goal is to establish how procurement ethics will influence stakeholders’ satisfaction among selected health centers in Ghana, with an emphasis on the role of organizational culture. The specific objectives of the study were: to examine the effect of procurement ethics on stakeholder satisfaction, to assess the effect of organizational culture on stakeholder satisfaction, as well as assess the moderating effect of organizational culture on the relationship between procurement ethics and stakeholders’ satisfaction. A case study approach was adopted and a sample size of 120 was chosen using a purposive sampling technique. The findings of the study show that procurement ethics has a positive and significant relationship with stakeholder satisfaction. Also, the result indicates that organizational culture positively influenced stakeholders' satisfaction. Finally, findings indicates that organizational culture positively moderates the link between procurement ethics and stakeholders’ satisfaction. The study concluded that management should consider organizational culture such as clan, adhocracy, and market culture, to ensure value for money, transparency, accountability, fair dealings, and professionalism in order to enhance employee’s satisfaction, customers satisfaction, communities’ satisfaction, and shareholders satisfaction.