Behavioral Competencies, Supply Chain Resilience and Firm Performance: The Moderating Effect of Internal Integration

Abstract

This study explores the mediating effect of supply chain resilience on the relationship between behavioral competencies and firm performance and how internal integration can moderate the relationship between supply chain resilience and firm performance. The study adopted explanatory research design and a purely quantitative approach. A convenient and purposive sampling techniques were used to collect 227 responses. The structural equation model was used to analyze 227 healthcare delivery firms drawn from the health sector in Ashanti Region of Ghana. The findings show that behavioral competencies have a positive and significant effect on supply resilience. Supply chain resilience had a positive and significant effect on firm performance. Again, supply chain resilience positively and significantly mediates the relationship between firm performance and supply chain resilience. The study finally established that internal integration positively and significantly moderates the relationship between supply chain resilience and firm performance. This study provides insight into the mediating effect of supply chain resilience on behavioral competencies and firm performance. The study further explores the moderating effect of internal integration on supply chain resilience and firm performance. The study makes both theoretical and managerial contributions.