The Impact of Nurse Cultural Values on Organizational Citizenship Behavior in Hasanuddin University Hospital Makassar: The Role of Gender

^{Authors: 1}Ayudhita Cahyani Daud | ²Indahwaty Sidin | ³Hasnawati Amqam

^1&2 Magister of Hospital Administration Program, ³Magister of Environmental Health

Hasanuddin University, Makassar, Indonesia,

Email: ayudhitadaud@yahoo.co.id | hasnawati.amqam@unhas.ac.id | idhsidin@unhas.ac.id

Abstract

Organizational Citizenship Behavior (OCB) can improve performance by contributing to the organization through increasing effectiveness, efficiency, reducing costs and customer and employee satisfaction. The high level of OCB of employees is considered to have a significant effect on improving organizational performance. The emergence of OCB behavior is influenced by various factors including characteristics of different individuals, variations in attitudes or perceptions (job satisfaction, organizational commitment and perceptions of fairness), leadership factors and job characteristics. Individual characteristics include the cultural values ​​possessed by employees. Different cultural values ​​for each worker with different cultural backgrounds make a difference in the perceptions, values, attitudes and beliefs held by each worker. This study aims to determine the influence of cultural values ​​on organizational citizenship behavior of nurses seen from the role of gender in Hasanuddin University Hospital Makassar. This research was conducted at Hasanuddin University Hospital. The type of research used is quantitative using observational analytic design with cross sectional approach. The population in this study were all nurses at Hasanuddin University Hospital with 207 nurses. While the sample in this study is exhaustive from the population. In this study using a questionnaire and data were tested using Pearson correlation test. The results of this study indicate that there is a correlation between the cultural values ​​on organizational citizenship behavior in male and female nurses with p values ​​(0.005 < 0.05) and p (0,000 < 0.05). For the further researchers it is recommended to look at the characteristics of other respondents such as age, the last edication and length of work.

Keywords: Cultural Values, Organizational Citizenship Behavior (OCB), Nurses, Hospital

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