Building Organizational Citizenship Behavior (OCB) to Support the Implementation of “Administrative Information Systems” in the Midwives Association in East Java

¹Kasiati | ¹V. Rudy Handoko | ¹Achluddin Ibnu Rochim | ⁴Heru Santoso Wahito Nugroho

¹Doctoral Program of Public Administration | Faculty of Social and Political Sciences,

Universitas 17 Agustus 1945 Surabaya

⁴Department of Health | Poltekkes Kemenkes Surabaya

e-mail: kasiatitaufik@gmail.com

Abstract

The Indonesian Midwives Association (IBI) in East Java has applied the Administrative Information System IBI (SIA-IBI) in an integrated manner, but the implementation is still not optimal. This condition is due to the poor implementation of SIA-IBI by administrators. This research aimed to Building Organizational Citizenship Behavior (OCB) to Support the Implementation of “Administrative Information Systems” in the Midwives Association in East Java Indoneisa. This research was a qualitative study, namely a phenomenological study, involving six heads of IBI in districts or cities. Data on proposed new regulations in the implementation of SIA-IBI were collected through in-depth interviews referring to the variables in the model that had been developed. The interviews’ results were further discussed through a focused group discussion (FGD), resulting in a draft of proposed new regulations for implementing SIA-IBI in East Java. Based on the research results, it could be concluded that the acceptance model of SIA-IBI has resulted in organizational citizenship behavior as the main determinant. The proposed new regulations had been arranged to implement SIA-IBI in East Java to create the system’s sustainability.

Keywords:  Midwives Organization, Information System, Organizational Citizenship Behavior

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