Quality Service Delivery by Solid Waste Management Companies in Regional Capitals and Cities in Ghana

 Prince Elisha Nsiah-Asamoah

 Abstract

Solid waste management has been insurmountable with its challenges in urban and regional capitals in Ghana. The private waste management companies combined with district assemblies has provided some relieved solution. The objective for the study is measuring quality service delivery by solid waste management companies in regional capitals and cities in Ghana. A descriptive cross sectional survey design mixed method using structured interviews and questionnaires for data collection from May 2018 to April 2019. The study engaged 1,620 residential households that demands services from solid waste management companies throughout the country representing 89.5% valid data collected using purposive sampling, use of SPSS and excel for the analysis. Socio-economic factors; head of households, age, educational level, income, number of people per households, gender, location of region, and cities determine the household satisfaction perception. The findings indicate that distribution of solid waste companies varies from regions with most service providers in the capital. From the survey, 90.6% sampled population uses door-to-door service provider for waste disposal lifted by compassion trucks or tricycles. 58.6% had signed service level agreement (SLA) with their service provider. 88.8% were satisfied with the work from Service Company and collection of their solid waste. They would not want to change the service provider. The satisfaction factors were regular and timely lifting of refuse 70.9%, moderate fee charges 24.6% and prompt feedback 4.5% respectively in order. 67.0% opted satisfied with their waste lifted once weekly. 89.4% were willing to pay for their waste generated with an average household paying GHc 50 as a monthly charge, through a revenue collector. The study recommends district assemblies to monitor and evaluate performance of all solid waste service providers. The district assemblies in collaboration with the central government plus international donors should help establish waste recycles plants. This will solve waste management challenges and creates more jobs for the youth of Ghana

 Keywords: Quality Service Delivery, Solid Waste Management, Project Financing

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