Efficient Waste Management in the Procurement System on Customers’ Satisfaction in the Service Industry

^{Authors: 1}Makafui R. A. Ackah & ²Eric Ekow Ghansah

¹Accra Polytechnic, School of Business, Department of Purchasing & Supply

²Ghana Institute of Management & Public Administration, GIMPA

Email: makafuiagboyi@gmail.com

Abstract

This chapter provides a theoretical framework and analyses literature which seeks to give a thorough understanding of waste reduction and management in the Procurement processes (Supply chain). The Review focused on the Introduction to Procurement waste management, Chartered Institute of Procurement and Supply (CIPS) Positions on procurement Waste Management, tips for reducing supply chain/logistics costs, challenges of managing procurement waste, lean manufacturing, the use of supply chain management technology in procurement waste reduction and the six (6) steps to removing procurement waste. The main objective of the study is to find out how effective the Volta River Authority reduces and manages wastes in their procurement processes. The specific objectives of the study are as follows: To identify the challenges the Volta River Authority encounters in the management of waste in the procurement processes and to examine the cost -benefits Volta River Authority achieves when they effectively manage waste in their procurement processes.

Keyword: Procurement Wast, Procurement System, Customers’ Satisfaction

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