Aini Hidayati1 | Al Munawir2 | Ancah Caesarina Novi Marchianti3
MMR becomes a global issue because it is an important indicator in determining public health degree, so each country has responsibility to avoid maternal death. An effort in accelerating the decrease of MMR with pregnancy checkup program is well known as Integration of ANC service program. Integration of ANC service is a comprehensive and quality antenatal provided to all pregnant mothers temporally during pregnancy. The characteristic of pregnant mothers will affect the frequency of their visit to conduct Integration of Antenatal Care (ANC) service. The mothers feeling unsatisfied with antenatal care will not conduct further checkup, so as it will endanger them because the risk of complication for both of mothers and their child is not detected. Satisfaction is feeling level on those who have compared the performance or result acquired more than their expectation. There were 1 maternal death and 10 infant deaths in Public Health Center (Puskesmas) of Senduro in 2018. This IMR was in the fourth position from twenty-five public health centers (puskesmas) in Lumajang. For this condition, the public health center should be able to decrease MMR and IMR since it is considered to be a preventive and promotive effort in order to achieve satisfaction on the patients. This research was aimed to analyze the satisfaction level on pregnant mothers on Integration of ANC service decreasing MMR and IMR based on characteristic of pregnant mothers in Puskesmas Senduro in 2019. Type of this research was descriptive analysis using quantitative approach. Questionnaire about satisfaction level of ANC service in Puskesmas Senduro on September to October in 2019 was applied. It also took 670 populations of pregnant mothers coming to Puskesmas Senduro. Samples were taken by using systematic random sampling. Samples taken were 109 respondents based on specified criteria. Data collection results were processed by employing Chi Square statistical test with a significant level of 0.05. The result of this research showed that most patients about 58 pregnant mothers (53.2%) were quite satisfied, 45 pregnant mothers or about 41.3% were very satisfied and 6 pregnant mothers or about 5.4% were still unsatisfied on the service provided. It could be concluded that 53.2% patients were quite satisfied to the Integration of ANC service in Puskesmas Senduro.
Keywords: Satisfaction, ANC Service, Characteristic