Authors: Rizkiyatul Amalia1 | Saiful Bukhori2 | Ancah Caesarina Novi3 Abstract Developments in information technology have had a positive impact on health services. Three factors play a role in the implementation of Hospital Management Information System (HMIS) including service quality, organizational and system usage. The use of mandatory systems can cause ineffective use so that it impacts on the application of HMIS. A strategic plan is needed to improve the quality of services and organizational so that the application of HMIS runs optimally. Quantitative research with analytic observational research and cross sectional design from August 2019 September. The sample used 167 people in the hospital X was chosen using probability sampling with disproportional sampling technique. Data analysis using SmartPLS 3.2. The findings of this study confirm that the role of service providers and organizational is very important in modetivating the use of mandatory systems so that the use of the system is more effective and the implementation of hospital information systems is increasingly optimal Keywords: Service quality, System Use, Organizational, Strategy, Information System |