Authors: Atina Izzah Ar Rahma1
Based on data on the Surabaya Hajj General Hospital Medical Record Unit in 2016 it was found that there was a gap in the realization and minimum service standard for providing medical records for new patients by an average of -3.35 minutes and for old patients by -3.40 minutes. The purpose of this study is to describe the time of provision of outpatient medical record documents at Surabaya Hajj General Hospital. This research was descriptive with observational study. This research was conducted at the Medical Record Unit of Surabaya Hajj General Hospital. This study uses medical record documents, medical records officers and registration officers as sources of research information. Determination of the number of samples of medical record documents used were 100 medical record documents for old patients and new patients. Data collection was carried out using the Implementation Assessment Sheet and the Time taken by the Outpatient Medical Records for primary data. Then for secondary data do the documentation hospital profile and the Flow of Medical Records Document Procurement Services. The data analysis technique used was descriptive analysis. From the results of the analysis conducted on the time of providing medical record documents, it is known that 82% of medical record documents for new patients require more than 20 minutes for the process of providing them. Then in older patients 62% requires more than 20 minutes. The average time for providing medical records, both old and new patients at Surabaya Hajj General Hospital is 21 minutes. The average total time for providing medical records for new outpatients is 23.94 minutes for new general patients and 21.20 for new JKN patients, then for old outpatients, for 20.57 for general old patients and 21.18 in old JKN patients. Need to retain, and increase the number of officers in peak hours.
Keywords: Medical record, Outpatients, Hospital services