Analyzing the Effect of Contract Administration on Project Completion and Attainment of Project Objectives in Basic School Construction in Greater Accra Region by Free Senior High School Secretariat of the Ministry of Education in Ghana Through Adoption of Total Quality Management

William Akoto Oppong

Abstract

One project that is at the heart of the current Ghanaian government is the Free Senior High School (FSHS), since it was part of their major campaign promises. This will therefore need a lot of new classroom blocks, hostels, boarding houses, assembly halls and other building constructions to accommodate the students since the already enrolled students are over clouded in the available accommodations. Nevertheless, for this project or vision to successfully complete, its contract administration has to be properly managed. Evaluation of the contract administrative process will require a holistic assessment from the beginning to the end of the project hence Total Quality Management (TQM). The main purpose of this study is to find the relationship between effective contract administration and successful project completion. The study achieved this through positivism approach. The target population is stakeholders of Free Senior High School contracts in the Greater Accra Region. The 400 sample was distributed among the 16 districts in the Greater Accra Region. The study revealed a positive significant correlation between TQM and Procurement. Also, there was a direct correlation between TQM and Successful completion of the FSHS undertaken projects. This however implies that when procurement practices are done through effective application of TQM methods, contract administration will be effective thereby leading to successful completion of the FSHS projects. That is, when Corporate Culture Quality, Strategic Quality Management, Quality Improvement Measurement Systems, People and Customer Management, Operational Quality Planning, External Interface Management, Supplier Partnerships, Teamwork Structures, Customer Satisfaction Orientation, Communication of Improvement Information are met in terms of contract administration, right materials are procured at the right place, right time, at the right price with the right quality and quantity thereby leading to successful completion of the project.