Total Quality Management Practices, Organisational Culture and Firm Performance; Service or Product Innovation . African Journal of Procurement, Logistics & Supply Chain Management , [S. l.], v. 7, n. 7, p. 135–175, 2025. Disponível em: https://damaacademia.com/index.php/ajplscm/article/view/66. Acesso em: 15 aug. 2025.