Assessing willingness to pay for Services Provided by the Solid Waste Management Companies

Prince Elisha Nsiah-Asamoah

Abstract

This is a descriptive research survey on willingness to pay for improve service delivery in solid waste collection.  The survey intends finding facts enquires on quality service delivery by solid waste management companies.  The variables or decisions expressed from the residents in the selected regional capitals and cities depend on the demographic socio-economic characteristics.  The research seeks to measure quality service delivery, perception of quality service from residential stakeholders, and the causes from failure to meet the expectations from the refuse collectors. In such cases, the researcher cannot control the variables. The researcher only reported what was happening.  It describes the state of affairs, as it exists between the service providers and their customers. The use of structured questions administered to residential apartments selected for this research. The focus is to reach the residents in the selected areas. The sampling design for the research work is the simple random sampling method. The number of residential houses interviewed was 1620. This gave chances to residents in the chosen cities and regional capitals. A participant in the study includes all available respondents ready to spend time and respond to the questions during the survey.89.5% respondents were satisfied with the services provided by the solid waste management companies and are willing to pay for improve service delivery. This has improved the environmental condition against filth previously loitered in the communities. Collection of waste in cities has creates jobs and improve health lining conditions. The government of Ghana and the district assemblies being a major player in the country waste and sanitation systems, the government or other donor agencies could sponsor such research to cover low-income areas.       

Keywords: Willingness to Pay, Service Providers, Solid Waste Management

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