Author: Kanyoke Evans Austin
Student, Master of Philosophy, Logistices & Supply Management, KNUST
Abstract
In this study, the researcher seeks to better understand the value of Information technology (IT) in supply chain contexts at the Judicial Service. The study was supported by the resource-based view theory in conjunction with literature gathered, the researcher developed a conceptual model that links three IT-related resources (procurement processes, partner support and IT infrastructure and managerial and staff skills) to procurement performance. The model differs from previous studies by proposing a direct effect of digitally enabled procurement system on procurement performance relationships. With the objective of Investigating the Effect of Information Technology on Public Sector Procurement Performance in Ghana, out of a population of 200, a sample size of 150 was used and getting 110 responses from selected staff through a purposive sampling technique, the analysis indicates significant contribution of IT to supply chain, which is generated through development of the digitally enabled procurement capability and manifested at all processes along the supply chain. Both primary and secondary sources of data were employed in the collection of data for the study. The technological resources alone, however, does not hold the answers to IT value creation. In fact, managerial skills, which enable adaptations of supply chain processes and corporate strategy to accommodate the use of IT, are shown to play a strong role in IT value creation. Furthermore, Partner support and IT infrastructure, procurement processes and managerial and staff skills are found to be more valuable in many Public Procurement practices. Overall, the results shed light on how the public sector needs improvement in its IT infrastructure. The study was limited to only the Judicial Service of Ghana for the purposes of time and funds available but future research could consider more than one public institution. Recommendations were that there should be computers and network equipment provided, staff should be well trained and suppliers and stakeholders integrated into the implementation process with quarterly maintenance on all equipment. It was concluded that information technology in procurement could be achieved when consideration is given to the people who will be using the technology.
Keywords: Public Sector Procurement, Procurement Performance, Procurement & Information Technology
