Authors: Achmad Zakaria1, Tjipto Suwandi2, Rahmat Hargono3 , Kusnanto4
1Doctoral Program of Health Science, Faculty of Public Health, Airlangga University, Indonesia
2Faculty of Public Health, Airlangga University, Indonesia
3Faculty of Public Health, Airlangga University, Indonesia
4Faculty of Nursing, Airlangga University, Indonesia
Abstact
Failure of nursing care is often found because nurses fail to establish good relationships with patients, meaning nurses are unable to convince patients, that the presence of nurses is able to help solve patient problems. This can be attributed to the fact that nurses are unable to establish a dignified relationship in which humans as individuals include human values that need to be upheld. Nurses sometimes focus more on nursing services on biological and technical aspects of nursing, but less attention to psychological and social aspects. If the nurse fails to increase the patient’s participation in nursing care it will certainly affect the nurse’s performance in providing nursing care. A nurse-client relationship approach that enables nurses to uphold the value of humanity and the dignity of the patient is through “Total Alliance Client-Nurses”. The purpose of this study was to find the effect of combination of entity approach and mental image on nurse performance in both task performance and contextual performance. This study was conducted involving respondents consisting of 195 nurses at Jombang hospital which was selected by proportional random sampling method. In addition, it also involved 390 patients to perceive the performance of nurses. All participants were asked to complete the total alliance therapeutic questionnaire, which is a questionnaire that measures the client-nurses relationship. By using multiple regression test, it was found that there was a positive and significant correlation between therapeutic total alliance (contact, communication, interaction, trust, respect, intimacy and empathy) on nurse performance both performance and contextual performance.
Keywords: Nurse, Performance, Total Client-Nurses Alliance
