Author: Sulikah
Department of Midwifery, Health Polytechnic of Ministry of Health in Surabaya, Indonesia
Abstract
Some pregnant women’s complaints about care quality at Sukomoro Public Health Center, Magetan, East Java, Indonesia correlated with dimensions of reliability, responsiveness, assurance, empathy, and tangible. This study aimed at analyzing the correlation between care quality and customers’ interest in reusing antenatal care (ANC). The subjects of this cross sectional study were 87 pregnant women who were selected by consecutive sampling technique. Data was collected through structured interview, then, it was analyzed by using Chi-square test. The results showed that the quality for each dimension according to customers’ perception were: reliability: good (51.7%), responsiveness: good (50.6%), assurance: less good (50.6%), empathy: good (52.9%), tangible: good (50.6%); Meanwhile, customers’ interest in reusing ANC was low (50.6%). Chi-square test results showed that the reusing interest of ANC correlated with reliability, responsiveness, assurance, empathy, and tangible
Keywords: Antenatal care, Care quality, Reusing
