William Akoto Oppong
Department of Procurement, Business University of Costa Rica
School of Finance & Financial Management
The objective of this research was to assess the effect of materials inspection on product quality in health sector. Specifically, (Ridge Hospital). This research covered managers from Ridge hospital, staffs at supervisor and lower level. The samples involved in the study were 20 staffs. The staffs were selected using a multi stage stratified clustering method. The study result indicated that there is lack of motivation to boost the morale of staff to do effective inspection. The objectives of the study were to highlight the methods of raw materials inspection and its impact on quality of products at Ridge hospital, to identify the function responsible for inspection at the ridge hospital. There is the need to employ quality functional deployment. This will enable quality systems to be built on customer needs and wants and also exceed customer expectations. When this is done it will help in addressing the issues of poor customer relations as well as prevent loses of customers as a result of not meeting customers’ expectations. It is highly recommended that companies which have not subscribed to quality standards/awards subscribe to a quality award system. This will go a long way to boost customer confidence all over the world in the health sectors. Another recommendation is that material inspection improvement efforts in ridge hospital should be appreciated. There should be systems for recognition and appreciation of quality efforts in order to motivate the staff to work effectively.
Keywords: Materials Inspection, Product Quality, Supply Chain Management, Materials Management