1William Akoto Oppong
Department of Procurement
Business University of Costa Rica
School of Finance & Financial Management
There has been a major concern about how corporate bodies’ especially public institutions apply the effectiveness and efficiency of procurement systems in achieving their procurement and organizational objectives respectfully. (OECD, 2010). Increasing the effectiveness and efficient use of state funds necessitates the existence, implementation and operationalization of an adequate procurement system by all public entities to achieve expected goal. This research sought to know the extent of effectiveness of procurement systems in attempt to achieve quality service in the public sector. The objectives was to analyze factors that contribute to successful procurement systems and also identify challenges that hamper the achievement of effective procurement systems to achieve excellent quality service. The researcher randomly selected six (6) public institutions that served as the case study area. The target population included procurement practitioners and other internal procurement stakeholders. This research adopted the quantitative survey questionnaire as the main data collection instrument to gather information from fifty-one (51) respondents. Even though results revealed that the application of procurement principles was satisfactory to some extent, it was gathered that the entire procurement operation do not achieve value for money which should be a major concern for the government, institutions, procurement practitioners, donors, and other stakeholders. Centralized procurement systems is most practiced, preferred, and efficient to some extent. Lack of funds, conflict of interest, and poor team work were identified as the three most challenging factors facing procurement operations. It was finally established that there is positive relationship between procurement and quality service since quality service is seen as dependent on procurement operation. Therefore with proper procurement management the expected quality service by institutions will be effected and where inefficient procurement management is exhibited, then the expected quality service is negatively affected.
Keywords: Procurement Systems, Procurement Quality Service, Public Sector Procurement